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Introduction
Edworks Australia Pty Ltd (“Edworks”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our tutoring and educational services.
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What Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
Personal Details
- Full name
- Email address
- Phone number
- Residential address
- Student name and year level
Educational Information
- Academic performance and progress
- Learning needs and assessment results
Payment Information
- Billing details and transaction records (processed securely via third-party providers)
Website & Technical Data
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
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How We Collect Information
We collect personal information in a number of ways, including when you:
- Enquire about or enrol in tutoring services
- Submit a form via our website
- Communicate with us via phone, email, or social media
- Attend sessions or participate in programs
- Interact with our website (via cookies and tracking tools)
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Why We Collect Your Information
We collect and use your information to:
- Provide tutoring and educational services
- Manage student enrolments and scheduling
- Communicate with students and parents
- Process payments
- Monitor and improve academic outcomes
- Improve our website, services, and marketing
- Comply with legal and regulatory obligations
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Disclosure of Personal Information
We may disclose your personal information to:
- Tutors, educators, and staff involved in service delivery
- Payment processors and IT service providers
- Marketing and analytics platforms (e.g. Google Analytics)
- Professional advisers (accountants, legal advisors)
- Government or regulatory bodies where required by law
We do not sell your personal information.
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Overseas Disclosure
Some of our service providers (such as cloud storage or analytics platforms) may store or process data overseas.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
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Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Support marketing and advertising efforts
You can disable cookies through your browser settings, though this may affect website functionality.
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Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
These measures include:
- Secure servers and encrypted systems
- Restricted access to sensitive data
- Staff confidentiality obligations
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Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request corrections if the information is inaccurate or outdated
To do so, please contact us using the details below.
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Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
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Marketing Communications
We may send you updates, offers, or educational content.
You can opt out at any time by:
- Clicking “unsubscribe” in emails
- Contacting us directly
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Complaints
If you believe we have breached your privacy rights, you may contact us.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
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Contact Us
For any privacy-related enquiries, please contact:
Edworks Australia Pty Ltd
Email: Enquiries@edworks.com.au
Phone: 1300 339 675
Address: 1st Floor, 312 Stephensons Road, Mount Waverley, 3149
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Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.